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- Processed between – Enter a date range using the following format: mm/dd/yyyy. These fields are mandatory.
- Calling Name – The name of the caller (from caller ID).
- Calling Number – The phone number of the caller (from caller ID).
- Number Dialed – The IVR number the caller dialed.
- Queue Name – The queue that the call was in when the caller was offered to leave a voicemail.
- Voicemail Length between – The length of the voicemail, in seconds, that the caller left.
- Reference ID – A unique identifying number for the voice interaction which that resulted in the voicemail being left by the caller.
Voicemail recordings are kept for the same amount of time as voice recordings, as defined in the Configuration > General section. The default time is 30 days, however, it can be longer if you have subscribed to more time. For more information on this topic please see here.
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