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Templates

Owned by Hannah Greaves (Unlicensed)
Last updated: Sept 10, 2020 by Karla Melendez
1 min read

Before doing an Evaluation you will have to create the templates and questions that will be used to evaluate the agent-customer interactions.

To create an Evaluation template:

After opening the Evaluator, click on the Form Templates tab. After clicking on the tab you will be presented with a screen showing all existing templates. 


Note:

The very first time you access the Evaluator, there will be no existing templates and the screen will appear blank.




Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)