To read an Email, click the link located to the left of the record. This will download the file to your hard drive. The email can only be opened by the user to whom it is assigned. Click Assignment History to view to whom the email is assigned.
Toe To read a Chat Log, click on the date/time link to the left of a chat record. Select one of hte the following options: Open with or Save File. Open with allows you to select the program you wish to use to open the chat log, whereas Save File allows you to save the chat log to your hard drive, once the file is saved, you can then open the file from the saved location. Chat logs are saved as TXT files. TXT files can be opened by most common word processors (see sample chat log below).
...