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1. Once you dial in you will be g

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   reeted by the welcome message:

Please enter the digits before the dash in your recording passcode. When you are finished press pound (#).

1. Use your phone keypad to enter the digits of your IVR Passcode appearing before the dash. Once you have entered these digits and have pressed # you will be prompted by the following message:

Please enter the 5 digits after the dash in your full passcode. Press pound (#) when you are done entering.

1. Use your phone keypad to enter the last 5-digits of your IVR Passcode.

If your 9-digit number has been lost, it can be retrieved by contacting Account Manager at any time.
If your IVR has no language selection, press 1. If your IVR has a language selection, press 2.

1. If your IVR has only one language, press 1 and see Main Menu below, otherwise press 2.

Please be sure to refer to the prompt list supplied… …please select the correct language menu. General, press 1. English, press 2. French, press 3. Spanish, press 4.

1. Select the appropriate folder (1-4). Your project manager will provide a complete list of 3-digit prompts required and the language/folder they need to be recorded in.

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