Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)
Bulletins General Settings
The General Settings tab allow you to define the behavioral items for a particular bulletin. These are actions that occur after the bulletin plays.
Select one of the following options for your bulletin:
- Perform no additional action – After the bulletin plays, the caller can continue through the regular call flow (they can remain on the line to speak to an agent).
- Force caller to leave a voicemail – After the bulletin plays, the caller is sent to a voicemail box and given the option to leave a message.
- Terminate the call – After the bulletin plays, the call is terminated.
- Transfer call to – After the bulletin plays, the call is transferred somewhere other than voicemail. Enter a number where you wish the call to be transferred.
Bulletins can be activated by selecting either the IVRs Tab or the Queues Tab.
Note: Always click Update, located in the top right corner to save your changes. If Update is not clicked, any new changes made will not be saved.
Since July 6, 2023, Atlassian has no longer been used for Release Notes or knowledge base articles.
* Find Release Notes here (https://support.mycontactcenter.net/app/articles/detail/a_id/23378/) and articles here (https://support.mycontactcenter.net/app/main).
* Authenticated Partners can access content here (https://support.mycontactcenter.net/cc/sso/authenticator/oauth/authorize/imcontrolpanel?redirect=main&source=mycontactcenter)